tkk 11 — Privacy Policy

tkk 11 (referred to hereinafter as "we", "our", or "the platform") is an online gaming and betting platform serving users in Bangladesh. This Privacy Policy ("Policy") explains how tkk 11 collects, processes, stores, and protects the personal information of users of our website and services.

By browsing our website, opening an account, or using any of our services, you are considered to have accepted the terms described in this Policy. This Policy forms an integral part of our Terms and Conditions and both documents must be read together.

tkk 11 collects user information in the following ways:

3.1 During Registration and Account Creation

The name, mobile number, email, and other details you provide when opening a new account are collected. Additional documents may be requested for identity verification.

3.2 During Transactions

Mobile banking transaction details are automatically recorded during deposits and withdrawals. This includes the amount, time, method (bKash, Nagad, or Rocket), and reference number.

3.3 During Platform Use

Technical information is collected automatically while you use our website or app. Cookies and similar technologies help improve the user experience.

3.4 Customer Support Communications

When you contact our support team via live chat or email, a record of that conversation may be kept.

tkk 11 generally does not share your personal information with outside parties. However, limited sharing may occur in certain specific circumstances:

5.1 Service Provider Partners

Only the necessary information is shared with selected partners for running essential services such as payment processing (bKash, Nagad, Rocket), technical support, and security verification. These partners are bound by strict confidentiality agreements.

5.2 Legal Requirements

tkk 11 may be legally required to provide information in response to a court order, judicial directive, or a lawful demand from authorities under applicable law.

5.3 Business Changes

In the event of a business merger, acquisition, or restructuring, user information may be transferred to the new operating entity. You will be notified in advance in such cases.

tkk 11 retains your personal information only for as long as it is necessary or legally required.

7.1 Retention Period

• Active account data: for the entire duration the account remains open
• Financial transaction records: at least five years from the date of the last transaction
• Communication and support records: two years after the relevant matter is resolved

7.2 After Account Closure

When an account is closed, most personal information is deleted. However, there is an obligation to retain certain information for a set period for financial and legal reasons.

As a user of tkk 11, you have the following rights regarding your own personal information:

9.1 Right to Access

You may request at any time to know what information we hold about you. This can be obtained by logging into your account or by contacting our support team.

9.2 Right to Correction

If any information in your profile is incorrect or incomplete, you may request that it be corrected. Identity verification may be required to change important details such as name or date of birth.

9.3 Right to Request Deletion

After closing your account, you may request deletion of information that is not legally required to be retained. Certain information must be kept for a set period due to legal and financial obligations.

9.4 Opting Out of Marketing Communications

If you wish to stop receiving promotional messages, notify our support team at any time or change this preference from your account settings. This will not stop necessary communications related to your account.

For more details on exercising these rights, see our FAQ section, where you will find answers to common questions.

tkk 11 reserves the right to update this Privacy Policy from time to time as needed. For significant changes, we will notify you in the following ways:

• By displaying a special notice on the website
• By sending a message to your registered email or mobile number
• By sending a direct notification to your account after login

Continuing to use the platform after a change is published will be taken as your acceptance of the revised Policy. The "Last Revised" date at the top of the Policy will always be kept up to date.