Sports betting and casino games are a form of entertainment — but when that entertainment goes out of control, problems begin. tkk 11 believes that every player's wellbeing and safety is the highest priority. On this page you can learn how to set limits, recognise warning signs, and get help when needed.
All casino and sports betting services at tkk 11 are for individuals aged 21 and above only. Registration or participation by minors is strictly prohibited. We verify age during account verification and may request identification in cases of doubt. Our Terms and Conditions set out all age-related provisions in detail.
tkk 11 believes gaming is an enjoyable leisure activity where every decision is made knowingly and voluntarily. We want to create an environment where players can manage their own budget and time. We take active steps to prevent the harmful effects of problem gambling — not just to comply with rules, but to build a community that genuinely cares.
Under our Privacy Policy, your personal information and gaming history are kept under strict security, so you can seek help or set limits without hesitation.
tkk 11 provides players with a number of practical tools so you can set your own limits on how much you play and for how long. To use these features, contact the support team via 24/7 live chat.
Decide in advance the maximum amount you will deposit per day, week, or month. Lowering a limit takes effect immediately; raising one requires a set waiting period.
Limit how long you play in one sitting. When the set time is up, the platform automatically alerts you to take a break, so you can make decisions with a clear head.
Suspend your account for a few hours to a few days. During the break you will not be able to log in or place bets — it is a simple way to take a short rest.
If you want to stay away completely for a longer period, request a self-exclusion — from 30 days up to permanent. Your account cannot be reactivated during this time.
View your complete deposit, withdrawal, and betting history at any time. Analysing your own spending patterns helps you spot uncontrolled habits early.
For any request to set limits or request an exclusion, contact our support team via 24/7 live chat or email — available in both Bengali and English.
If any of the following signs are present in you or someone close to you, it is important to seek help promptly. These are not signs of weakness — recognising them and having the courage to act is the first step.
Placing more bets to try to win back money that was lost — this is the most common and harmful pattern.
Using money set aside for family expenses, bills, or loan repayments for gaming.
Trying to stop but returning again and again, or setting a limit and breaking it.
Keeping your gaming habits secret from the people close to you, or lying about money.
Feeling restless, irritable, or mentally uncomfortable when you are unable to game.
Gaming is having a negative effect on your professional responsibilities, family relationships, or daily life.
If you are struggling, you do not have to face it alone. You or your loved one can get support quickly through the options below. More answers about responsible gaming are available in our FAQ section.
Contact our 24/7 live chat team directly. Speak openly in Bengali about setting limits, self-exclusion, or any concern — the team is ready to help without judgment.
If you prefer not to speak directly, write to our support email. Address: [email protected] — describe your issue and the team will respond as quickly as possible. Email support is also available in both Bengali and English.
Tell a trusted family member or friend about the problem. Support from a loved one can often have a positive effect more quickly than professional treatment. Do not hide it — talk openly.
A mental health specialist or counsellor can provide effective methods to help you overcome problem gambling habits. Seek specialist advice at hospitals and clinics offering mental health services in Bangladesh — it is a courageous and right decision.
Support groups made up of people who have overcome similar problems can offer emotional strength and practical advice. Connect with such groups through your nearest mental health centre or community organisation.
Responsible gaming is not just about avoiding problems — it is a positive mindset to practise. Following a few simple guidelines while playing at tkk 11 keeps gaming enjoyable at all times.
We are always working to ensure the security of your account and the protection of your personal information at tkk 11. You can learn more about tkk 11's values and our commitment to responsibility on our About Us page.
Ask yourself:
If more than two of your answers are "yes", please contact our support team.